Enable Others To Act

From a "following the rubric" standpoint I already failed this blog post.

HOWEVER, from the "follow your heart" standpoint, I crushed it.

This post is supposed to be about what is something that a colleague could learn in order to grow their job.  I am doing this on myself, however, because talking to myself is easier than talking to a colleague.  ESPECIALLY in my current position.

Since I will be moving into a new position shortly (before the start of the new year), I have decided to focus on that and what I could do to grow my position there.  I will be in a unique role that is somewhat of a hybrid between customer support/tech support/and triage.  My role is to take the issues that come in from customers, track patterns, help where I can, and escalate the issue to actual software developers who can fix the issue if the need should arrive.
The greatest thing I could do to grow my potential in this position would be to learn some amount of coding.
I already know customer service. (I've got that experience leaking out of my pores I have so much of it)
I already know it look for patterns. (More personal life than professional)
I am a pretty techy guy. (Not to the level that these people are, though)

So my real shortcoming is in the techy aspect of the position.  And I am willing to learn and grow there.  I know a little about coding (I've done it for about an hour of my life) but I don't know it to the extent that the actual code monkeys do.  And so in order to be better at translating the issues from "customer speak" to "programmer speak" it would be incredibly helpful if I knew just a little bit about it.

And I am sure that I will be picking up some of that along the way, and I am excited for it!